Important Update from PPS Support - Service Disruption

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

We've removed an access server from the Hosted cluster that was affecting speeds and access. Anyone having issues with speeds or connecting to PPS Hosted should now be able to connect again to a more stable access server while we inspect the affected component. Please accept our apologies for any inconvenience caused.

We've removed an access server from the Hosted cluster that was affecting speeds and access. Anyone having issues with speeds or connecting to PPS Hosted should now be able to connect again to a more stable access server while we inspect the affected component. Please accept our apologies for any inconvenience caused.

Identified

We've identified a singular access server as the cause of slow speeds for some users this morning and have temporarily disabled this. If you continue to encounter speed issues then logging out of PPS via File > Exit and logging back in again will place you on an unaffected access server. Please accept our apologies for any inconvenience caused as we work to repair the component.

Investigating

Some clients are currently experiencing speed issues when accessing and using PPS.

Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.

Although things may have slowed down a little, you should still be able to access your PPS services. If you do begin to experience any access issues, please contact support@rushcliff.com for further help and advice.

In the meantime, we apologise for any inconvenience this may cause.

Began at:

Affected components
  • PPS Hosted