All systems are go

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  • PPS Hosted

    Check your server address for details on which server your PPS database is held on. Details can be found in your PPS RDP connection.

    • New hosted infrastructure
    • Server 1
    • Server 3
    • Server 4
    • Server 6
    • Server 7
    • Server 9
    • Server 10
    • Server 12
    • Server 16
    • Server 5
  • PPS Express
  • PPS Online Appointment Booking
  • PPS sync transaction service
Previous Incidents

[Complete] Important server updates and maintenance

Began: Ended: Duration:
  • Server 6
  • Server 16
  • PPS Express

We wanted to inform you that we will be performing important upgrades on the server that houses your PPS database.

We have scheduled this maintenance during typical out of practice hours to avoid any disruption to your service.

These updates are vital in ensuring that we continue to provide the best possible service to our customers.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] Important Update from PPS Support - Service Disruption

Began: Ended: Duration:
  • Server 16
  • Server 6

Some clients are currently experiencing issues with accessing PPS.

Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.

In the meantime, we apologise for any inconvenience this may cause.

We've fixed the core issue, and are waiting for things to recover.

We've now resolved the incident. Thanks for your patience.

[Resolved] Important Update from PPS Support - Service Disruption

Began: Ended: Duration:
  • Server 7

Some clients are currently experiencing issues with accessing PPS.

Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.

In the meantime, we apologise for any inconvenience this may cause.

We've confirmed there is a problem, we're working to resolve it.

We have identified an issue with our terminal services and are working with our data center to resolve this as soon as possible. We apologise for any inconvenience this may be causing.

We have fixed the core issues and users should now be able to reconnect. Printing and some other processes may unavailable temporarily.

Some users continue to have issues connecting or are encountering black screens. We are investigating this urgently.

Our teams are continuing work to restore all access for those users affected. We apologise for any inconvenience caused.

We've now resolved the incident. Thanks for your patience.

No further notices from the past 7 days.