Important Update from PPS Support - Service Disruption

Resolved
Resolved

We've now resolved the incident and users can now connect back to PPS Hosted. Thanks for your patience. We'll continue work to determine the cause of this issue.

Avatar for
Updated

We apologise for the continued disruption to PPS access for some users. We do not believe this is connected to the current wider global connectivity issues but are working to restore access and will then determine the cause. We still hope to have access restored this morning.

Avatar for
Identified

We've identified the cause of the outage and are urgently investigating. The server is rebooting and should be back online shortly.

Avatar for
Investigating

Some clients are currently experiencing issues with accessing PPS.

Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.

In the meantime, we apologise for any inconvenience this may cause.

Avatar for
Began at:

Affected components
  • PPS Hosted
    • client.ppshosted
    • PPS - ABC Cloud
    • Printing and Scanning
    • PPS Activity Processing