Important Update from PPS Support - Service Disruption

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

Access should now be restored to PPS Hosted and Express services. Printing and scanning may be temporarily unavailable while we monitor the server. Please accept our apologies for any inconvenience.

Recovering

We've fixed the core issue, and are waiting for things to recover.

Identified

We're working to restore access to affected PPS Hosted services. This may involve restarting elements which also affect access to PPS Express for some users. Please accept our apologies for any inconvenience.

Identified

Users on some PPS Hosted servers may be experiencing black screens/issues accessing the PPS service at present. Please accept our apologies for any inconvenience. The issue has been escalated to our data centre and we're expecting an update shortly.

Identified

We've identified an issue with the server and are in contact with our data centre to get this resolved as soon as possible. Users on some PPS Hosted servers may be experiencing black screens while we work on this. Please accept our apologies for any inconvenience.

Investigating

Some clients on server 9/17 are currently experiencing issues with accessing PPS.

Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.

In the meantime, we apologise for any inconvenience this may cause.

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