We've now resolved the incident. Thanks for your patience.
We're aware that some PPS Express diaries are still not fully synchronised since the recent server upgrade issues and are working to resolve this as quickly as possible. Please accept our apologies for any inconvenience caused.
Sync is now running in both directions between PPS Hosted and PPS Express databases.
Sync services have now been restored on a limited basis and we expect to see systems updating again soon. Please accept our apologies for any inconvenience caused, we will continue to monitor this issues.
We're this morning working to resolve issues with PPS Express syncing information with PPS. At this time users in PPS Express and PPS may not be sharing newly added appointments or other data. Please accept our apologies for any inconvenience, we'll provide another update later this morning.
We have resolved the core issue that has affected availability of PPS Express and PPS today since the server upgrades of 13/8. PPS Express is now accessible and emails and SMS are processing from PPS. There may still be residual speed issues on PPS Express and PPS. We will continue to work on the server issues this evening. We apologise to all affected by the issues today.
We're aware of major speed and access issues impacting PPS Express and that not all transactions are syncing between PPS and PPS Express at this time. We're investigating this urgently as a follow-up to maintenance performed this weekend. Please accept our apologies for any inconvenience caused.
We're making changes to recently upgraded to servers to resolve the speed and access issues that have affected PPS Express since Monday morning. We apologise for any inconvenience caused. These same changes are being made to resolve issues with speeds and sending emails and SMS from PPS.
We're making changes to recently upgraded to servers to resolve the speed and access issues that have affected PPS Express since Monday morning. We apologise for any inconvenience caused. These same changes are being made to resolve issues with speeds and sending emails and SMS from PPS.
We are continuing to monitor speed issues on PPS Express and PPS and are working to improve these this morning. Many apologies for any inconvenience.
We have resolved the core issue that has affected availability of PPS Express and PPS today since the server upgrades of 13/8. PPS Express is now accessible and emails and SMS are processing from PPS. There may still be residual speed issues on PPS Express and PPS. We will continue to work on the server issues tonight. We apologise to all affected by the issues today.
All available members of our technical department are currently working towards resolving the ongoing access issues with PPS Express following yesterday's scheduled maintenance. We thank you again for your continued patience and will provide any available updates as and when they become available. In the meantime, you can continue to access your PPS database via PPS Hosted if this is part of your subscription to PPS.
We are working to resolve issues currently affecting access to PPS Express as well as those causing speed issues and problems with email and SMS processing in PPS. Please accept our apologies for any inconvenience caused.
We are working to resolve issues currently affecting access to PPS Express as well as those causing speed issues and problems with email and SMS processing in PPS. Please accept our apologies for any inconvenience caused.
Our team are working to urgently resolve issues affecting PPS Express and PPS. Core API services have been impacted by a server upgrade performed over this weekend. Issues with the upgrade only became apparent once users began to increase on Monday morning. The API controls Express access as well as PPS registration and activity processing, so these elements are affected. Please accept our apologies for this unexpected occurrence.
We're investigating issues affecting PPS Express and PPS Hosted after server upgrades conducted over the weekend. PPS Express users are reporting speed and access issues and PPS and PPS Hosted users are reporting speed issues as well as errors processing activities. We are working to resolve this urgently and apologise for any inconvenience caused.
We are aware that the ongoing work to restore services after the server upgrade is causing API issues which are effecting speeds and activity processing in PPS. We are looking to address this urgently.
The planned maintenance of 13/8 is now complete and Express databases have been migrated to new servers. We are currently experiencing some slowness to Express while we complete bringing services back online. Please accept our apologies for any inconvenience as we work to resolve this.