Important Update from PPS Support - Service Disruption

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Identified

We've rebooted the affected server and are now investigating sustained CPU spikes. We're continuing to work to stabilise the PPS Hosted service for those affected. Please accept our apologies for any inconvenience caused.

Investigating

We're aware some users have lost connection to PPS and are working to address this as quickly as possible. Please accept our apologies for any inconvenience caused.

Investigating

Some clients are currently experiencing speed issues when accessing and using PPS.

Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.

Although things may have slowed down a little, you should still be able to access your PPS services. If you do begin to experience any access issues, please contact support@rushcliff.com for further help and advice.

In the meantime, we apologise for any inconvenience this may cause.

Began at:

Affected components
  • PPS Hosted
    • PPS - ABC Cloud
    • Printing and Scanning
    • PPS Activity Processing