We've now resolved the incident. Thanks for your patience.
We've fixed the core issue, and are waiting for things to recover.
Hosted and Express services should be available though printing, scanning, and sync may be unavailable for a short period this morning. Please accept our apologies for any inconvenience caused.
We've identified an issue preventing some PPS Express users logging in and are working to resolve as quickly as possible.
We've fixed the core issue that caused access issues for some PPS Hosted and PPS Express users yesterday and overnight. Hosted services should be available though printing, scanning, and sync may be unavailable this morning. Some Express users continue to encounter LE1001 issues when accessing PPS Express, we're working to resolve this as quickly as possible and will have another update shortly.
We've fixed the core issue, and are waiting for things to recover. Hosted services should be available though printing, scanning, and sync may be unavailable this morning.
We apologise for continued interruption to access for some PPS Hosted and PPS Express clients this evening. We are working to resolve this as quickly as possible.
Access to some PPS Hosted and PPS Express systems is still interrupted as we work to restore essential services alongside our data centre. Please accept our apologies for any inconvenience caused. We will update you again soon.
We apologise for continued interruption to access for some PPS Hosted and PPS Express clients. We are working to resolve this as quickly as possible.
Access to some PPS Hosted and PPS Express systems is still interrupted as we work to restore essential services alongside our data centre. Please accept our apologies for any inconvenience caused. We will update you again shortly.
We're working to bring services back online and will have an update shortly. Please accept our apologies for any inconvenience caused.
We'll shortly be restarting some essential PPS services to restore access to those having intermittent problems with PPS this morning. All access will temporarily be unavailable for Hosted users affected before coming back online. Please accept our apologies for any inconvenience caused, we shall provide another update once the restart has completed.
Some Hosted users are still encountering issues accessing PPS reliably. We're working on a full reboot of services to resolve this and will have another update shortly. Please accept our apologies for any inconvenience caused.
There are still some PPS Hosted users encountering blank screen or errors when trying to use and connect to PPS. Please accept our apologies for this inconvenience as we continue work to restore access for all users. Other users may be able to access PPS but may notice process like sync or printing are temporarily unavailable.
All PPS Hosted users should now have access PPS but may notice process like sync or printing are temporarily unavailable while we work to ensure the service is not interrupted further. Please accept our apologies for any inconvenience caused.
We've fixed the core issue, and are waiting for things to recover.
We're continuing to investigate issues with access to PPS Hosted causing some users to lose access intermittently, or face errors or blank screens. Please accept our apologies for any inconvenience, we will provide another update shortly.
There are still some PPS Hosted users encountering blank screen or errors when trying to use and connect to PPS. Please accept our apologies for this inconvenience as we continue work to restore access for all users. Other users may be able to access PPS but may notice process like sync or printing are temporarily unavailable.
PPS Hosted should currently be available to most users but we are still aware of some users encountering errors of black screens. Please accept our apologies as we work to address these issues and restore access to all.
There are still some PPS Hosted users encountering blank screen or errors when trying to use and connect to PPS. Please accept our apologies for this inconvenience as we continue work to restore access for all users.
We apologise to some of our PPS Hosted users who have encountered intermittent access issues this morning. PPS is currently available and working for some users while we continue to investigate any issues still preventing access for others. We'll provide another update here shortly, please accept our apologies for any inconvenience caused.
We've fixed the core issue, and are waiting for things to recover.
Server restart is now underway, meaning that you will not be able to access your system until it is back online.
Please stay tuned for more, and thank you for your patience.
After further investigation, it looks like we will need to restart the server to ensure that it stabilises. Once this has been done then we should see an instant recovery.
Sincere apologies for any disruption caused this morning.
We've confirmed there is a problem, we're working to resolve it.
We have identified an issue with the server where your PPS database is stored which, as a result, is currently preventing access to PPS.
Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.
In the meantime, we apologise for any inconvenience this may cause.