Important Update from PPS Support - Service Disruption

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

We've limited some background services to resolve the issue causing some users black screens or login issues in PPS Hosted today. We'll continue to monitor the service before undertaking recovery work out of hours tonight to ensure a long term solution. In the meantime PPS may be slower than usual and you may have temporary issues attaching or printing files and sending some emails. Please accept our apologies for any inconvenience caused.

Recovering

We've limited some background services to temporarily resolve the issue causing some users black screens or login issues. We'll continue to monitor the service before undertaking recovery work out of hours tonight. In the meantime PPS may be slower than usual. Please accept our apologies for any inconvenience caused.

Investigating

Some clients are currently experiencing speed issues or black screens when accessing and using PPS.

Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.

In the meantime, we apologise for any inconvenience this may cause.

Investigating

We continue to investigate an issue causing black screens or error messages for some PPS Hosted users and are working to resolve this as soon as possible. Please accept our apologies for any inconvenience caused.

Investigating

Some clients are currently experiencing speed issues or black screens when accessing and using PPS.

Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.

In the meantime, we apologise for any inconvenience this may cause.

Began at:

Affected components
  • PPS Hosted