Important Update from PPS Support - Service Disruption

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

Email and SMS activities should now be processing as normal for PPS systems affected by the recent firewall changes. Our team are still working to restore access to sync for some PPS Express systems. Please accept our apologies for any inconvenience as we work to restore all functionality.

Investigating

We're continuing to investigate an issue which is preventing the sending of emails and some SMS from PPS Hosted systems since this morning. This issue has been caused by essential updates to our API and may also be affecting the synchronisation between some Express and PPS systems. Please accept our apologies for any inconvenience caused.

Investigating

We're continuing to investigate an issue which is preventing the sending of emails and some SMS from PPS Hosted systems since this morning. Please accept our apologies for any inconvenience caused.

Investigating

Some clients are currently experiencing issues with sending emails from PPS.

Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.

In the meantime, we apologise for any inconvenience this may cause.

Began at:

Affected components
  • PPS Hosted