Important Update from PPS Support - Service Disruption

Resolved
Resolved

We've now resolved the incident and users should be able to access PPS Hosted and PPS Express as normal. Many thanks for your patience if you were affected. We're launching an investigation into what went wrong and how we can prevent reoccurrence.

Recovering

We've fixed the core issue, and are waiting for things to recover. Connections should resume shortly.

Recovering

While we reboot the affected server access may also be affected for those users on PPS Express. You may face a temporary LE1001 upon login or use of Express. Please accept our apologies for this temporary issue.

Recovering

We're rebooting the affected service and should have another update shortly.

Identified

We continue our work to urgently address speed and access issue for some users of PPS Hosted. Please accept our apologies for any inconvenience this may be causing. We have identified the cause of the issue as relating the the server's print spooler. Those with access to PPS Hosted may notice interruptions in printing and document services while we work to rectify the problem.

Identified

We continue our work to urgently address speed and access issue for some users of PPS Hosted. Please accept our apologies for any inconvenience this may be causing.

Identified

Our server technicians are working to resolve speed and access issues for any PPS Hosted users this morning. Please accept our apologies for any inconvenience.

Investigating

Some PPS Hosted systems are encountering issue connecting or are slow to perform once connected this morning. Please accept our apologies for any inconvenience as we work to resolve this.

Investigating

Some clients are currently experiencing issues with accessing PPS.

Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.

In the meantime, we apologise for any inconvenience this may cause.

Began at:

Affected components
  • PPS Hosted
    • PPS - ABC Cloud