Important Update from PPS Support - Service Disruption

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

We've fixed the core issue, and are waiting for things to recover.

We're still working on an issue affecting access to some online services and are liaising with our data centre to restore access as soon as possible. We apologise for any inconvenience this will be causing.

We are restarting the affected server in order to restore access as soon as possible.

We apologise to users on server 3 that are continuing to have issues accessing PPS. Our technical team are looking into this and we will have access restored as soon as possible.

Identified

Some users are encountering issues connecting or getting blank screens once they do. We are investigating this.

Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

We've fixed the core issue, and are waiting for things to recover.

Investigating

Some clients are currently experiencing issues with accessing PPS.

Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.

In the meantime, we apologise for any inconvenience this may cause.

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