Important Update from PPS Support - Service Disruption

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

We've fixed the issue preventing access to PPS Hosted and Express for some users and are seeing reconnections to the services. Please be aware you may experience a slow down in usage initially but this should improve after a short time. Apologies again for the disruption this issue may have caused, we will continue to investigate its source.

Identified

We've identified the source of an issue preventing some users from accessing PPS and are rebooting the required components. Please accept our apologies for the disruption as we await further updates.

Investigating

Some clients are currently experiencing issues with accessing PPS.

Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.

In the meantime, we apologise for any inconvenience this may cause.

Began at:

Affected components
  • PPS Hosted
    • PPS - ABC Cloud