Important Update from PPS Support - Service Disruption

Resolved
Resolved

Access to all online services has now been restored. We're continuing to monitor and will provide a further outage report when available. Many apologies again for any inconvenience caused.

Recovering

Our data center have restored access to PPS Hosted services and we are working to continue to restore sync. Please accept our apologies for any inconvenience this issue has caused.

Recovering

Our data center have restored access to PPS Hosted services and we are working to continue to restore sync and activity processing. Please accept our apologies for any inconvenience this issue has caused.

Identified

Our data center are making progress towards restoring access to all affected services and will continue to work on this overnight. Please accept our continued apologies for the inconvenience.

Identified

Our data center are making progress towards restoring access to all affected services and will continue to work on this overnight. Please accept our continued apologies for the inconvenience.

Investigating

We're continuing to investigate a hardware failure at our data center contributing to access issues to PPS Hosted and PPS Express as well as issues with sync, activity processing, and PPS Online Booking. Please accept our apologies as we work to restore services as quickly as possible.

Investigating

We're continuing to work with our data center and their hosts to restore access to all affected services. We will provide further updates throughout the day when available.

Investigating

We're continuing to investigate a hardware failure at our data center contributing to access issues to PPS Hosted and PPS Express as well as issues with sync, activity processing, and PPS Online Booking. Please accept our apologies as we work to restore services as quickly as possible.

Investigating

We're continuing to investigate a hardware failure at our data center contributing to access issues to PPS Hosted and PPS Express as well as issues with sync and PPS Online Booking. Please accept our apologies as we work to restore services as quickly as possible.

Investigating

We are continuing work with our data center this morning to restore access to all affected services. Please accept our apologies for any inconvenience.

Investigating

We are continuing work tonight and into the weekend to restore access to all PPS Hosted users and restore PPS sync, online booking, and activity manager. Please accept our apologies for any inconvenience caused

Investigating

We are continuing work tonight and into the weekend to restore access to all PPS Hosted users and restore PPS sync, online booking, and activity manager. Please accept our apologies for any inconvenience caused.

Investigating

We're continuing work with our data center to restore access to services affected by their outage today. Please accept our apologies for any inconvenience caused.

Investigating

We're continuing to investigate a hardware failure at our data center contributing to access issues to PPS Hosted and PPS Express as well as issues with sync and PPS Online Booking. Please accept our apologies as we work to restore services as quickly as possible.

Investigating

We're continuing work to restore access to all PPS services as quickly as possible, please accept our apologies for any inconvenience caused.

Investigating

We're continuing to investigate a hardware failure at our data center contributing to access issues to PPS Hosted and PPS Express as well as issues with sync and PPS Online Booking. Please accept our apologies as we work to restore services as quickly as possible.

Investigating

We're currently working with our data center to resolve an issue that is currently affecting access to PPS Hosted services and the operation of PPS Sync and Online Booking services and Express V1. Please accept our apologies for the continued inconvenience as we work to resolve this as quickly as possible.

Investigating

The Data Centre where the PPS databases are stored is currently experiencing issues which, as a result, is currently preventing access to PPS.

Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.

In the meantime, we apologise for any inconvenience this may cause.

Began at:

Affected components
  • PPS Hosted
    • PPS - ABC Cloud
    • Printing and Scanning
    • PPS Activity Processing
  • PPS Express
  • PPS Online Appointment Booking
  • PPS sync transaction service