Service Update: Temporary Suspension of Some Online Services

Service Restoration Progress

Thank you for your patience and understanding today while we have worked to address the PHP security vulnerability.

Most services are now back up and running, and our technical team has made significant progress in restoring access safely.

PPS Express is available again, although some errors or reduced functionality may still occur while further testing continues. Online Forms and the API Documentation Site have also been restored, alongside progress on Online Appointment Booking.

We are continuing to monitor the restored services and work through the remaining checks. We will provide further updates if there are any significant changes to service availability.

We appreciate that today's disruption has caused difficulties for many of our clients, and we're grateful for your patience while we have prioritised securing our systems and restoring access.

Thank you for bearing with us.

We have made further progress in restoring services following the PHP security vulnerability.

The following services are now back online:

PPS Express – access has been restored. Testing is ongoing, and some errors, reduced performance or temporarily unavailable features may still occur.

PPS Online Forms – tested and confirmed working.

API Documentation Site – access restored.

PPS Online Booking v5 – expected to be back online. Please let us know if you experience any issues accessing the service.

Our technical team continues to work on restoring the remaining affected services and completing further testing.

We appreciate your patience while we work to restore services safely. We will continue to update this page as further progress is made.

Service Update: PPS Express Access Restored

PPS Express is now back online and accessible.

To restore access as quickly as possible, we have deployed a security-patched version of PHP that allows us to bring the service back online without a full upgrade to a newer PHP version. We have prioritised restoring essential access, and testing is continuing.

While we work through further testing, you may experience degraded performance, errors or some features being temporarily unavailable. If you encounter any issues, please contact support@rushcliff.com with details so we can investigate.

What happens next?

Our technical team will continue testing and working towards a complete restoration of PPS Express, alongside restoring the other affected services:

• PPS Online Appointment Booking – older versions
• PPS Online Forms

We appreciate your patience and understanding while we continue this work to ensure our services are secure and operating as expected. We will provide further updates as progress is made.

We are making progress towards restoring PPS Express access.

Our technical team has now deployed a security-patched version of PHP to a server and is working to redeploy Express. Further configuration changes and testing are underway before access can be safely restored.

We understand how disruptive this interruption has been, and restoring essential PPS Express access remains our priority. We are taking care to ensure the service is working as expected before bringing it back online.

We do not yet have a confirmed restoration time, but we will continue to provide updates as progress is made.

Thank you for your continued patience while we work to restore the service safely.

Our previously announced service suspensions remain in place while we continue to address the critical PHP security vulnerability.

This precautionary action is in line with guidance from the UK National Cyber Security Centre (NCSC), which advises organisations to take affected services offline if they cannot be secured immediately.

Restoring essential PPS Express access remains our priority. We understand the disruption this is causing and appreciate your patience. These precautionary steps have been taken to help protect our systems and keep client data secure while the necessary security work is completed.

Online Appointment Booking: Some older versions remain unavailable due to this issue. Our latest version is not affected by this suspension, and clients can upgrade to the latest version free of charge at any time.

We do not yet have a confirmed timescale for restoring the affected services. We will publish further updates as soon as more information becomes available.

Need urgent access to client details?

If you urgently require access to client information while services are unavailable, please contact support@rushcliff.com. Our support team will assess your request and advise whether we can help provide the information you need.

We apologise for the disruption and thank you for your continued patience while we work to restore services safely.

We are temporarily taking the following services offline while we apply urgent security updates in response to a recently identified vulnerability affecting PHP, a widely used technology that powers websites and online applications.

PPS Express

PPS Online Appointment Booking – versions prior to the latest release

PPS Online Forms

The vulnerability, known as PHP2Shell, has been rated critical and has been widely reported in the news. It could potentially allow attackers to gain unauthorised access to affected servers. The UK National Cyber Security Centre (NCSC) and other cybersecurity authorities have advised organisations to apply security fixes urgently or take affected services offline until they can be secured.

We are taking this precaution to protect our systems while the necessary work is carried out.

Our priority is to restore essential PPS Express access as soon as it can be done safely. We will provide further updates as work progresses.

We apologise for the disruption and thank you for your patience while we address this security issue.