Important Update from PPS Support - Service Disruption

Resolved
Resolved

We've now resolved the incident and are finding that all users can now connect. Please contact support@rushcliff.com if you continue to encounter issues.

We're investigating a connectivity issue affecting a small section of users on the PPS Hosted platform this morning. Some users are unable to connect and for others it takes several attempts.

Investigating

Some clients are currently experiencing issues with accessing PPS.

Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.

In the meantime, we apologise for any inconvenience this may cause.

Began at:

Affected components
  • PPS Hosted
    • PPS - ABC Cloud
    • Printing and Scanning
    • PPS Activity Processing