Resolved

We've now resolved the incident. Thank you for your patience.

Recovering

We've fixed the core issue by deploying a new DLL for PPS Express, and are waiting for things to recover. This DLL is now live for all affected systems meaning that normal service should be resumed. If you have any further issues beyond this point then please contact the PPS Support team.

Investigating

Enabling the new web service did not resolve the issue like we'd hoped. We are continuing to investigate the cause of the problem, and are focusing all of our technical resources on doing so. Please accept our extended apologies for the ongoing disruption.

Investigating

We are in the process of preparing a new web service for PPS Express in the hopes that this will resolve the ongoing issues.

Investigating

We're continuing to investigate an issue causing errors to PPS Express users. We're aware that some PPS Express users are still experiencing errors and access issues and are looking into these as a priority. Please accept our apologies for any inconvenience caused by this.

Investigating

We're investigating an issue causing errors to some PPS Express users in recent days and have already applied several patches in order to resolve this for the majority of users. However, we're aware some PPS Express users are still experiencing errors and access issues and are looking into these as a priority. Please accept our apologies for any inconvenience caused.

Began at:

Affected components
  • PPS Express