Resolved

We have now resolved the incident. Thank you for your patience.

Recovering

We have fixed the core issue and resources should be recovering.

Identified

We have identified the issue and we're working to resolve it.

Investigating

We're continuing to investigate an issue affecting PPS Sync and also PPS Email and SMS processing. Please accept our apologies for any inconvenience caused.

Investigating

We are aware of an issue that is preventing some issues from syncing. We are currently investigating this issue and will provide updates accordingly.

Began at:

Affected components
  • PPS Hosted
    • PPS - ABC Cloud
    • Printing and Scanning
    • PPS Activity Processing
  • PPS sync transaction service