Important Update from PPS Support - Service Disruption

Resolved
Resolved

Speeds are showing improvement and additional work has been scheduled for tonight that should resolve the issue.

Recovering

We've fixed the core issue, and are waiting for things to recover. Users should see main PPS speeds recovering. We are scheduling additional work overnight to make improvements and prevent further disruption.

We are working to resolve speed issues with the service and restore normal access. While we do so processes like printing or reporting may be temporarily unavailable. We apologise for any inconvenience caused.

Identified

We've confirmed there is a problem, we're working to resolve it.

Investigating

Some clients are currently experiencing speed issues when accessing and using PPS.

Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.

Although things may have slowed down a little, you should still be able to access your PPS services. If you do begin to experience any access issues, please contact support@rushcliff.com for further help and advice.

In the meantime, we apologise for any inconvenience this may cause.

Began at: