We've now resolved the incident. Thanks for your patience.
Apologies to those users on server 5 that are still encountering issues connecting to PPS. We've identified an issue with resources on the server and are working to stabilise as soon as possible. We'll continue to post regular updates here as we work on this.
We've fixed the core issue, and are waiting for things to recover.
We've identified the source of an issue causing errors for many people trying to access PPS Hosted on server 5 this morning and are working to resolve. We hope to have normal access resumed very soon and apologise for any inconvenience caused.
We've had reports of errors when attempting to access some PPS Hosted logins on servers 5. We apologise for this inconvenience and are working to restore access as soon as possible.
We have identified an issue with the server where your PPS database is stored which, as a result, is currently preventing access to PPS.
Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.
In the meantime, we apologise for any inconvenience this may cause.