We have notified all affected parties via email to their registered contact address of the current status of this issue. If you continue to encounter access issues or have queries about the outage and data issues of 6th April please contact support@rushcliff.com. We will continue to provide information on the cause of the issue as we have it.
We're continuing to investigate the cause of some missing data after PPS Hosted access was restored yesterday morning. We will get an update out to all affected clients this morning and apologise for any inconvenience caused.
We're continuing work with our data centre on PPS systems which experience loss of data in the 24 hour period following 10am 06/04. Please accept our apologies for any inconvenience caused.
We're in the final stages of working with our data centre to secure the backup of missing data for affected PPS Hosted systems. We will update you on our plans to restore this data to you shortly. Please accept our apologies for the inconvenience of today's issues.
Some PPS Hosted users have been restored to older versions of their PPS databases following a server outage this morning. Please use PPS as normal as we work to restore this missing data, from 10am yesterday covering roughly 24 hours after. We apologise for any inconvenience this may cause.
We are aware that users affected by the service outage this morning are reporting data missing from the last 24hours. We are working to restore this data to those affected and apologise for any inconvenience caused.
Some PPS Hosted users have been restored to older versions of their PPS databases following a server outage this morning. Please use PPS as normal as we work to restore this missing data, from 10am yesterday covering roughly 24 hours after. We apologise for any inconvenience this may cause.
We're still working to restore access to clients affected on PPS Hosted and Express. Those clients we have restored access to may notice some recent data is no longer present, we're working to restore this as well. Please accept our apologies for any inconvenience as we work to resolve these issues.
We've restored access to PPS Hosted and Express for users but are aware that some data from the past 24 hours may not be appearing. We are working to resolve this and apologise for any inconvenience caused.
We're still working to restore access to clients affected on PPS Hosted and Express. Those clients we have restored access to may notice some recent data is no longer present, we're working to restore this as well. Please accept our apologies for any inconvenience as we work to resolve these issues.
We've identified a resource issue affecting access to PPS Hosted systems and have raised a priority 1 ticket with our data centre to resolve this issue.
We're investigating an issue preventing some users accessing their PPS Hosted systems this morning. We are treating this with the highest priority and will have access restored to all affected users as soon as possible. Please accept our apologies for any inconvenience caused.
Some clients are currently experiencing issues with accessing PPS.
Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.
In the meantime, we apologise for any inconvenience this may cause.