Important Update from PPS Support - Service Disruption

Resolved
Resolved

We have now resolved the incident. Thank you for your patience.

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Hannah at Rushcliff
Recovering

We've fixed the core issue, and are waiting for things to recover. We apologise again for the disruption caused.

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Hannah at Rushcliff
Identified

We have identified the problem, and we're working to resolve it as quickly as possible.

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Hannah at Rushcliff
Investigating

Our Technical Team are continuing to investigate the access issues for Express as well as the general speed issues with PPS and errors sending emails and SMS messages.

Apologies again for the disruption caused.

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Hannah at Rushcliff
Investigating

Some clients are currently experiencing issues with accessing PPS Express and sending emails and SMS messages through PPS.

Our team are currently investigating this problem and are working with our Technical Team in order to get all PPS services running as normal as soon as possible.

We apologise for any inconvenience this may cause.

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Hannah at Rushcliff
Began at:

Affected components
  • PPS Hosted
    • PPS - ABC Cloud
    • Printing and Scanning
    • PPS Activity Processing
  • PPS Express
  • PPS Local