Important Update from PPS Support - Service Disruption

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Rushcliff Support
Recovering

We've fixed the core issue, and are waiting for things to recover.

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Rushcliff Support
Identified

We're still working to resolve an issue preventing users from accessing their PPS and PPS Express systems and are implementing a number of attempts to fix this. Please accept our apologies again for any inconvenience.

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Rushcliff Support
Identified

We've confirmed there is a problem, we're working to resolve it.

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Rushcliff Support
Investigating

Some clients are currently experiencing speed issues when accessing and using PPS.

Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.

Although things may have slowed down a little, you should still be able to access your PPS services. If you do begin to experience any access issues, please contact support@rushcliff.com for further help and advice.

In the meantime, we apologise for any inconvenience this may cause.

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Rushcliff Support
Began at:

Affected components
  • PPS Hosted
    • PPS - ABC Cloud
    • Printing and Scanning
    • PPS Activity Processing
  • PPS Express
  • PPS Online Appointment Booking
  • PPS sync transaction service
  • PPS Local