We've now resolved the incident. Thanks for your patience.
We have a temporary fix in place for some email and SMS sending while we continue to monitor the overall issue and work to resolve recurring errors. Users may continue to experience intermittent issues. Please accept our apologies for any inconvenience.
Incident recap: We're aware of disruptions to PPS usage including; slowness and freezing, errors when sending emails and SMS, errors when booking appointments. We have identified the cause of the issue to API services and our technical team are working to resolve the issues with the affected components as quickly as possible.
Apologies for continued issues and errors when attempting to process activities and appointment bookings in PPS. We are working to fix this issue as quickly as possible.
We have identified the cause of an issue impacting the use of PPS and causing errors when processing activities and appointments. We are working to address this as soon as possible and restore normal use to all users. Please accept our apologies for any inconvenience.
We are working to identify the cause of disruption to PPS access and features this morning.
As soon as we have any further updates, we will let you know. Please accept out apologies for any inconvenience.