We've now resolved the incident. Thanks for your patience.
We've fixed the core issue, and are waiting for things to recover. Users should see access shortly restored. There may be some slow-down initially as all users connect. Please accept our apologies for any inconvenience.
We're updating essential services on server5/15 to resolve an issue preventing some users accessing their PPS systems. Please accept our apologies for any inconvenience caused as we work to restore all access.
We've located an issue with some failed services preventing PPS Hosted users gaining access to databases on server 5/15. We've raised a priority 1 ticket to restart these services and restore access as soon as possible. Please accept our apologies for any inconvenience caused.
We've confirmed there is a problem, we're working to resolve it.
Some clients are currently experiencing issues with accessing PPS.
Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible.
In the meantime, we apologise for any inconvenience this may cause.